As of 9 February when the new student portal and test player were released, the minimum technical requirements for the student portal were updated.
If students are using Chromebooks, they should be good to go. Make sure students are using their browser in full-width mode (see below).
Students need an up-to-date version of Chrome, Firefox or Edge. If they’re using Internet Explorer, it must be IE9-11. Make sure students are using their browser in full-width mode (see below). If students have hybrid devices such as a Surface Pro, make sure the external keyboard is used and remains attached throughout the test.
Students need to be running Chrome or Safari. Make sure students are using their browser in full-width mode (see below).
Students need a full-sized iPad with iOS8 or greater, and they must use Safari. iPad Minis must not be used.
Students need Android 4.4 or greater, and they must use the Chrome browser. Only Androids with 9” or greater screen size are currently supported for e-asTTle testing. The following Android devices were used during the development of the new student portal: Samsung Galaxy Tab A (9.7”), Samsung Galaxy Tab 4 (10.1”), Nexus 10 (10.1”), HP 10 Plus (10.1”).
Make sure the browser is full width!
Before you start a test, e-asTTle will check your browser window is wide enough to display the content. If your computer isn’t wide enough, or if you or your students have dragged the window width down so it doesn’t go all the way across, you may see the ‘Oops’ page.
In the example above, the first paragraph tells me the browser is currently 775px wide.
For desktop devices (Windows, Chromebooks or Macs), you need 1260px width, or 1280px including the scrollbar. Most modern devices will meet these criteria provided you have opened your browser using the full width of the screen. If you have an older computer, you may want to check its resolution.
To fix the problem, you need to make the screen bigger, then reload the page. To reload the page either select the ‘click here to reload the page’ link or hit the browser refresh button